Delivery Guide

Get Back to the Future Trading in Your Inbox

Email providers sometimes misfile our messages as spam or promotions. Find your email app below and follow a few quick steps to make sure you never miss an update.

Most email providers use automatic filtering that can occasionally send legitimate email — including ours — to your spam, junk, or promotions folder. Adding us as a trusted sender ("whitelisting") tells your provider to stop doing that.

If you don't see our email in your inbox: check your spam or junk folder first. If you find a message from Info or Support, open it and mark it Not spam before following the steps for your provider below.

Whitelist this address: info@backtothefuturetrading.com
To whitelist a different sender from us, swap "info" for the relevant name — for example support@backtothefuturetrading.com.

New to this? A few quick basics before you start: your spam (or junk) folder is a separate folder in your inbox where your email app hides messages it thinks are unwanted — you'll usually find it in the list of folders on the left side of the screen, sometimes under a "More" link. A toolbar is the row of buttons above an open email or message list. When we say tap the overflow menu (⋮ or ···), we mean the small icon of three dots — it opens extra options that don't fit on screen. None of the steps below will delete anything or change your other settings, so there's no harm in trying them.

Steps below reflect each provider's current interface. Email providers redesign their menus fairly often — if a label doesn't match exactly, look for the closest equivalent (e.g. "Not spam" vs. "Not junk").

Gmail (Web) Gmail App Gmail Tabs Apple Mail Yahoo Mail Outlook.com Outlook Desktop Outlook App
GOOG

Gmail — Web

mail.google.com

Mark as not spam

  1. Click Spam in the left sidebar (click More first if it isn't visible).
  2. Open the email from Info.
  3. Click Not spam in the toolbar above the message.

Create a filter so it never happens again

  1. Click the filter icon (small sliders) at the right edge of the Gmail search bar.
  2. In the From field, enter info@backtothefuturetrading.com.
  3. Click Create filter.
  4. Check Never send it to Spam and, if you'd like, Always mark it as important.
  5. Click Create filter to save.
GOOG

Gmail — Mobile App

iOS & Android
  1. Open the Gmail app and tap the menu icon (☰).
  2. Tap Spam.
  3. Open the email from Info.
  4. Tap the overflow menu (⋮) at the top right and select Report not spam.
If the email is sitting in your Promotions tab instead, open it, tap the overflow menu (⋮), choose Move to → Primary, and tap Yes when Gmail asks if you want this applied to future messages.
GOOG

Gmail — Promotions Tab

Desktop
  1. Open your Promotions tab and find the email from Info.
  2. Click and hold the email, then drag it onto the Primary tab before releasing.
  3. A confirmation banner appears at the top of your inbox — click Yes to apply this to all future messages from this sender.
AAPL

Apple Mail

iPhone, iPad & Mac
Apple Mail's own junk filter only applies to @icloud.com / @me.com / @mac.com addresses. If your account is Gmail, Outlook, or Yahoo, that provider's filtering is what matters — follow their section instead, even though you're reading mail in the Apple Mail app.

On iPhone or iPad

  1. Open Mail and go to Mailboxes.
  2. Tap the Junk folder and find the email from Info.
  3. Swipe the message left and tap More.
  4. Tap Mark, then Mark as Not Junk.

On Mac

  1. Open the Junk mailbox and select the message.
  2. Click Not Junk in the toolbar (or use Message → Move to → Inbox).

Tip: tap the sender's name in the message and choose Add to Contacts for extra protection against future filtering.

YHOO

Yahoo Mail

Mark as not spam

  1. Open your Spam folder.
  2. Open the email from Info.
  3. Click Not Spam in the toolbar.

Create a filter

  1. Click the Settings gear (⚙, usually top right), then More Settings.
  2. Select Filters, then Add new filters.
  3. Name the filter (e.g. "Whitelist").
  4. Set the condition to From contains info@backtothefuturetrading.com.
  5. Choose Inbox as the destination folder and click Save.
MSFT

Outlook.com

Personal Microsoft account, web

Mark as not junk

  1. Open your Junk Email folder.
  2. Open the email from Info.
  3. Click Report in the toolbar and choose Not junk.

Add to Safe senders

  1. Click the Settings gear (⚙, usually top right), then View all Outlook settings.
  2. Go to Mail → Junk email.
  3. Under Safe senders and domains, add info@backtothefuturetrading.com.
  4. Click Save.
MSFT

Outlook Desktop App

Microsoft 365 / Outlook for Windows
  1. Right-click the email from Info in your inbox (on a trackpad, this is usually a two-finger click or tap).
  2. Point to Junk, then click Never Block Sender.

Alternatively: Home tab → Junk → Junk E-mail Options → Safe Senders tab → Add → enter info@backtothefuturetrading.comOK.

MSFT

Outlook Mobile App

iOS & Android
  1. Open the email from Info (it may be under the Other tab).
  2. Tap the overflow menu (···).
  3. Tap Move to Focused Inbox.

This teaches Outlook to keep future messages from this sender in your main Focused inbox.

Webmail & Internet Providers

4 guides
AOL Mail Xfinity / Comcast AT&T Mail Thunderbird
AOL

AOL Mail

  1. Open your Spam folder and find the email from Info.
  2. Select it and click Not spam.
  3. Open the email, click the sender's name, and choose Add Contact to further reduce filtering.
CMCSA

Xfinity / Comcast Email

  1. Sign in to Xfinity Email and open the Spam folder.
  2. Select the email from Info and click Not spam in the toolbar.
  3. Open the email, click the sender's address, and choose Add to Address Book, then Save.
T

AT&T Mail

AT&T email is now hosted through currently.com (the successor to the old att.yahoo.com). Sign in there and follow the same steps as Yahoo Mail above: check your spam folder, mark the message Not Spam, and add a filter for info@backtothefuturetrading.com.

MOZ

Mozilla Thunderbird

  1. If the email is in your Junk folder, select it and click Not Junk in the toolbar.
  2. Open the email and click the sender's name.
  3. Choose Add to Address Book (or use the Address Book button → New Contact and paste in info@backtothefuturetrading.com).

Advanced & IT-Managed Filters

4 guides
SaneBox SpamAssassin Barracuda Security Suites
SANE

SaneBox

A trained filtering layer on top of your inbox
  1. Open your @SaneLater folder (or whichever SaneBox folder applies).
  2. Find the email from Info and drag it into your Inbox.
  3. SaneBox learns from this — future messages from this sender will be delivered straight to your inbox.
ASF

SpamAssassin

Usually managed by your email/server administrator

If your mail server runs SpamAssassin, this is normally configured by whoever administers your email — not from your inbox. Ask your admin to:

  1. Open the user_prefs file in the .spamassassin directory.
  2. Add the line: whitelist_from info@backtothefuturetrading.com
  3. Save the file (or deploy the updated copy to the mail server).
CUDA

Barracuda Email Security Gateway

Common in business & organizational email

From a quarantine notification

  1. Open the daily quarantine summary email from Barracuda.
  2. Find the message from Info and click Whitelist next to it — this opens your list in a browser.
  3. Check the box next to the message and click Whitelist at the top of the page.

From the Barracuda admin interface

  1. Go to your organization's Barracuda web interface and open the Block/Accept tab.
  2. Under Sender Domain Block/Accept, add backtothefuturetrading.com (or the specific address) and click Add.

If you don't administer the Barracuda gateway yourself, forward this page to your IT team.

AV

Antivirus & Security Suites

Norton, McAfee, Trend Micro, and similar
Most modern security suites have dropped their standalone email anti-spam modules — filtering now happens almost entirely on your email provider's side (Gmail, Outlook, Yahoo, etc.), not inside your antivirus software.
  1. If your security software still shows a spam or blocked-senders feature, open its settings and look for an Allowed, Safe, or Friends list.
  2. Add info@backtothefuturetrading.com there.
  3. Either way, also complete the steps for your actual email provider above — that's what determines delivery in almost every case today.

No provider matches that search. Try a different name, or use the "Address Book" method under the intro above — adding info@backtothefuturetrading.com to your contacts helps with almost any provider.

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